NATIONAL OPEN UNIVERSITY OF NIGERIA

UNIVERSITY VILLAGE, PLOT 91, CASDASTRAL ZONE, NNAMDI AZIKIWE EXPRESS WAY, JABI, ABUJA.
FACULTY OF SCIENCES
OCTOBER 2013 EXAMINATION

COURSE CODE:                                                                              BED416                                                                              

COURSE TITLE:                                                                             Office Organisation and Management

DURATION:                                                                                     2 Hours

INSTRUCTIONS:                                                                            Answer question 1 and any other 2 questions

Q1a.          Briefly explain the purpose of communication in a business office                          (5 marks)

     b.         Compare and contrast unilateral and directive communication                               (10 marks)

     c.       State the principles behind alpha-numeric filling                                           (5 marks)

     d.         State Ten principles guiding form design                                                                    (10 marks)

Q2a.           Briefly explain the following key concept in today’s office:    

                        i.          Office Management                                                                                       (5marks)

ii.         Office Organisation  

     b.                                                                                                                     State three activities of each of the following: 

        i.         Production department                                                                 

        ii.        Account department                                                                                                      (5marks)

        iii.       Personnel department                                                                                                   (5marks)

Q3a.            Differentiate between office technology and office automation.                             (10marks)

      b.          It is often said that effective use of colour can enhance work environment and

                   have at least an indirect effect on employee’s productivity. Identify these

                   colours shades and state against each colour the effect of feeling it conveys.        (10marks)

Q4a.           Leadership is generally seen as the ability to influence a group of people in order

                 to achieve a set goal. Discuss the context of leadership as a process.                                                                 (5marks)

    b.          Differentiate between autocratic and participative leadership                                  (5marks)

    c.           Enumerate ten principles which a leader must use in motivating the worker          (10marks)