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NATIONAL OPEN UNIVERSITY OF NIGERIA
UNIVERSITY VILLAGE, PLOT 91, CASDASTRAL ZONE, NNAMDI AZIKIWE EXPRESS WAY, JABI, ABUJA.
FACULTY OF EDUCATION
OCTOBER/NOVEMBER 2014 EXAMINATION
COURSE CODE: BED416
COURSE TITLE: Office Organisation and Management
DURATION: 2 Hours
INSTRUCTIONS: Answer question 1 and any other 2 questions
Q1a. Briefly explain the Concept of Workstation (10 Marks)
b. Differentiate between a decentralized electronic Office and a Centralized electronic
Office in relation to Workstation. (10 Marks)
c. Discuss Two (2) Merits of Workstation in an Organization. (10 Marks)
Q2a. Enumerate three (3) types of Traditional Organizational Pattern (5 Marks)
b. State Five (5) each of Merits and Demerits of Functional Department. (15 Marks)
Q3. Differentiate between the following Classifications of Communication Process:
(i) Unilateral
(ii) Directional
(iv) Transactional
(iv) Interpersonal (5 Marks each = 20 Marks)
Q4. Write Short notes on any four (4) of the following:
(i) Cognitive Dissonance
(ii) Balance Theory
(iv) Professional/Social/life Skill
(v) Trust (5 Marks each = 20 Marks)
