NATIONAL OPEN UNIVERSITY OF NIGERIA

UNIVERSITY VILLAGE, PLOT 91, CASDASTRAL ZONE, NNAMDI AZIKIWE EXPRESS WAY, JABI, ABUJA.
FACULTY OF MANAGEMENT SCIENCES
JULY 2018 EXAMINATION

COURSE CODE: BUS 322

COURSE TITLE: ORGANISATIONAL BEHAVIOUR

CREDIT UNIT: 3

INSTRUCTION:       1. Indicate your Matriculation Number clearly

2. Attempt question one (1) and any other three (3) questions; four questions in all

3. Question one (1) is compulsory and carries 25 marks, while the other questions carry 15 marks each.

                             4. Present all your points in a coherent and orderly manner

1a. Explain in clear terms the concept of occupational prestige to bring out its importance.(7marks)

b.‘Resistance to change is heightened if managers fail to recognize the above pre-conditions before making changes’;enumerate the conditions or steps involved.                        (8 marks)

c. State and explain the various ways through which operations of an organization can be organized.    (10 marks)

2a. Maslow’s theory recognizes that because different people have different needs, they are motivated by different things. Discuss the substance of Maslow’s theory.       (7marks)

b. Mention and discuss the forms of relationship in organization.                (8 marks)

3a. Comment on the characteristics and types of work group.                      (7marks)

   b.     Elucidate the analysis of group development and stages of group formation.

(8 marks)

4a.What ways can managers motivate employees to perform?                     (7 marks)

b. Write short notes on:

              (i)      Job Enrichment             (4 marks)

              (ii)     Job Enlargement         (4 marks)

5.Explain the two dimensional theories of personality using a well-illustrated diagram.(15 marks)

6. Discuss the essential design parameters which form the basic components of organization structure according of Mintzberg.      (15 marks)