NATIONAL OPEN UNIVERSITY OF NIGERIA

UNIVERSITY VILLAGE, PLOT 91, CASDASTRAL ZONE, NNAMDI AZIKIWE EXPRESS WAY, JABI, ABUJA.
FACULTY OF MANAGEMENT SCIENCES
JULY 2018 EXAMINATION

COURSE CODE:      BUS325                                                         

COURSE TITLE:    Human Resource Management

CREDIT UNIT:         3

INSTRUCTION:       1. Indicate your Matriculation Number clearly

2. Attempt question one (1) and any other three (3) questions; four questions in all

3. Question one (1) is compulsory and carries 25 marks, while the other questions carry 15 marks each.

                             4. Present all your points in a coherent and orderly manner

1. a)  Discuss any two models of Human Resource Management                 5 marks

b) Briefly explain the activities of Human Resources Management           20 marks

2)  Differentiate between job description, job specification and employee specification.     15 marks

3) Differentiate between recruitment and selection                                                  15marks

4) Explain five ways of discovering conflicts, five types of conflicts and five ways of managing conflicts.     15 marks

 5) ‘The reward system is of critical importance to the capability of an organization in obtaining its economic performance.’ State and discuss the objectives of a reward system of an organization.       15 marks

 6) Distinguish between Discipline and Grievance. Discuss Disciplinary Procedure in an organization     15 marks