NATIONAL OPEN UNIVERSITY OF NIGERIA

UNIVERSITY VILLAGE, PLOT 91, CASDASTRAL ZONE, NNAMDI AZIKIWE EXPRESS WAY, JABI, ABUJA.
FACULTY OF SCIENCES
APRIL 2019 EXAMINATION

Course Code:              DAM382                                                        

Course Title:              Information Systems Management

Units:                          3

Time Allowed:            2½ Hours

Instruction:                Answer Question 1 and any other four (4) questions

QUESTIONS

1a)       Describe five (5) characteristics of information (10 marks)

1b)        Enumerate four (4) types of Application Server Provider and discuss their respective capabilities (8 Marks)

1c)       List the four main functions of data administration (4marks)

2a)       State four (4) legal and ethical issues which managers must be aware of. (4 marks)

2b)       Enumerate four (4) principal elements of an improved model of technology in use  (4marks)

2c)       List four (4) deliverables of the project planning phase of project management  (4 marks)

3a)       State five (5) main features of a document management system.  (5 marks)

3b)       Explain how a combination of document management systems and workflow systems could improve productivity in a relatively large organisation (4 marks)

3c)       State three (3) characteristics of a successful project. (3 marks)

4a)       State five (5) essential requirements of a successful Customer Relationship Management System (CRM)  (5 marks)

4b)       State the four (4) components of a CASE environment (4 marks)

4c)       State three (3) elements that characterise system development (3marks)

5a)       Explain the following terms (i) Intranet        (ii) Prototype  (4 marks)

5b)       State four (4) managerial-based activities of information workers (4 marks)

5c)       Enumerate four (4) types of legal protection of intellectual property (4 marks)

6a)       With the aid of a well-labelled diagram, briefly describe a Waterfall Development Lifecycle.  (8 marks)

6b)       Explain the term “Supply Chain”.  (2 marks)

6c)       Briefly define the term “CASE” (2 marks)