NATIONAL OPEN UNIVERSITY OF NIGERIA

UNIVERSITY VILLAGE, PLOT 91, CASDASTRAL ZONE, NNAMDI AZIKIWE EXPRESS WAY, JABI, ABUJA.
FACULTY OF MANAGEMENT SCIENCES
JUNE 2013 EXAMINATION

Course Code: MBA 852                                                                                                                        

Credit Unit: 2

Course Title:  Decision Support System

Time Allowed: 2 hours

Instruction:

Attempt question one and any two questions of your choice. Question one carries 30 marks while the others carry 20 marks each. Present your answer legibly and logically.

Question 1

(a) What is Decision Support System? 5 Marks

(b) Enumerate the benefits of Decision Support System. 10 Marks

(c )In a tabular form, compare between the Management Information System (MIS) and the Decision Support System. 15 Marks

Question 2

(a) Define Decision Making. 4 Marks

(b) State the objectives of positional style of decision making. 8 Marks

(c ) List eight benefits of digital dashboards. 8 Marks

Question 3

(a) Briefly explain the following terms. 12 Marks

(b) Itemize three shortcomings of a spreadsheet. 8 Marks

Question 4

(a) State six decision making techniques used in everyday life. 12 Marks

(b) Define the term ‘Business Intelligence’. 8 Marks

Question 5

(a) State eight benefits of using digital dashboards. 16 Marks

(b) Mention four major options used in decision support systems. 4 Marks