NATIONAL OPEN UNIVERSITY OF NIGERIA

UNIVERSITY VILLAGE, PLOT 91, CASDASTRAL ZONE, NNAMDI AZIKIWE EXPRESS WAY, JABI, ABUJA.
FACULTY OF MANAGEMENT SCIENCES
JANUARY/FEBRUARY 2013 EXAMINATION

Course Code: MBA 883                                                    

Credit Units: 2Course Title: Small Business Management                                      

Time Allowed: 2Hours

Instructions: 1. Attempt question number one (1) and any other two (2).                              

2.Question number 1 is compulsory and carries 30 marks while  the other 2 questions carry 20 marks each.

3. Present all your points in coherent and orderly manner.

1(a)        Define and briefly explain small business with three (3) relevant significant examples from your  neighborhood?    10 marks

1(b)        What role does a small business play in a developing nation within sub-Sahara Africa? 10marks

1(c)      identify essential characteristics that makes limited liability company differ to entrepreneur?             10marks    

2        State and explain three critical skills that are necessary for entrepreneurial success in a developing economy?   20 marks

3(a)        Write short notes on the following scenario and discuss with appropriate examples

    i           Management plan                       

    ii          Marketing plan

   iii          Financial plan

   iv          Economic plan     6marks

3(b)         List and explain any of Edward Deming’s seven (7) points that can improve total quality management? 14marks

 4(a)       What is business plan and how does it differ from technical plan?             10 marks

4(b)        Can an entrepreneur start a business without a formal business plan?    10 marks

5(a)        What do you understand by quality concept and what is total quality management?10 marks

5(b)        Outline and discuss the six dimensions of service quality.   10 marks