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NATIONAL OPEN UNIVERSITY OF NIGERIA
UNIVERSITY VILLAGE, PLOT 91, CASDASTRAL ZONE, NNAMDI AZIKIWE EXPRESS WAY, JABI, ABUJA.
FACULTY OF ARTS AND SOCIAL SCIENCES
MARCH/APRIL 2015 EXAMINATION
PCR375: LANGUAGE AND INFORMATION MANAGEMENT IN PEACE AND CONFLICT RESOLUTION
Time Allowed: 3 hours
Instruction: Answer any three questions
- Analyse the importance of communication in conflict resolution. 23marks
- Evaluate the role of mass media in conflict resolution and management. 23marks
- Explain factors promoting and affecting effective communication. 23marks
- (a) What is listening? 5marks
(b) Differentiate between listening and hearing. 10marks
(c) State and explain the principles of listening in conflict resolution. 8marks
5. (a) Discuss the similarities and dissimilarities between information and communication. 8marks
(b) State at least five (5) characteristics of information. 8marks
(c) Identify any five channels of communication and discuss any two of them. 7marks
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