NATIONAL OPEN UNIVERSITY OF NIGERIA

UNIVERSITY VILLAGE, PLOT 91, CASDASTRAL ZONE, NNAMDI AZIKIWE EXPRESS WAY, JABI, ABUJA.
FACULTY OF MANAGEMENT SCIENCES
JANUARY 2021 EXAMINATION

Course Code: BUS 831

Course Title: ORGANISATIONAL THEORY AND BEHAVIOUR

Credit Unit: 2

Instructions: 1. Indicate your Matriculation Number clearly

2. Attempt Question 1 and any other two (2) questions

3. Question 1 is compulsory and carries 30 marks while the other 2 questions carry 20marks each

4. Present all your points in coherent and orderly manner

Time Allowed: 2 Hours

1a. Using the Big Five Personality model, discuss the relevance of personality traits to behaviour in the workplace. (10marks)

1b. Describe two main bargaining strategies and explain negotiation process. (14marks)

1c. Identify the characteristics of organisational culture and explain the role of culture in an Organisation. (6marks)

2a. Discuss the benefits and drawbacks of Management by Objectives. (8marks)

2b. Enumerate and explain six common biases and errors in decision-making. (12marks)

3a. Graphically explain Abraham Maslow’s Hierarchy of Needs Theory. (12marks)

3b. List and describe decision making techniques that can help mitigate the challenges to the traditional method of decision making. (8marks)

4a. Explain the six sources of power in an organisation and identify factors that affect the effectiveness of power tactics.(15marks)

4b. Discuss the challenges and opportunities that face organisational behaviour. (5marks)