NATIONAL OPEN UNIVERSITY OF NIGERIA

UNIVERSITY VILLAGE, PLOT 91, CASDASTRAL ZONE, NNAMDI AZIKIWE EXPRESS WAY, JABI, ABUJA.
FACULTY OF MANAGEMENT SCIENCES
JANUARY 2021 EXAMINATION

COURSE CODE: ENT 306

CREDIT UNIT: 3

COURSE TITTLE: MEASURING ORGANIZATIONAL SUCCESS

TIME ALLOWED: 3 HOURS INSTRUCTIONS: 1. Indicate your Matriculation Number clearly

2. Attempt question one (1) and any other two (2) questions.

3. Question one (1) is compulsory and carries 30marks, while the other questions carry 20marks each.

4. Present all your points in coherent and orderly Manner

1. (a) There are four steps leaders can use to ensure that their organizations are not simply reacting to what challenges come their way but that they have a clear understanding of what their organization needs to do to succeed. List and explain the for steps (10 marks)

(b) Explain the term “Mutual Interest” in relation to an organization. (10 marks)

(c) The concept of organization can be seen in two perspectives, explain. (10 marks)

(30 marks)

2. (a) Explain the concept “Organizational Lifecycles. (10 marks)

(b) Explain the elements of organization success (10 marks)

(20 marks)

3. Explain Organization Performance Measurement (20 marks)

4. (a) State the concept of system overlaps. (10 marks)

(b) Explain the Bureaucratic Model (10 marks)

5. Explain the concepts of morale and motivation. (20 marks)