NATIONAL OPEN UNIVERSITY OF NIGERIA

UNIVERSITY VILLAGE, PLOT 91, CASDASTRAL ZONE, NNAMDI AZIKIWE EXPRESS WAY, JABI, ABUJA.
FACULTY OF MANAGEMENT SCIENCES
JANUARY 2021 EXAMINATION

COURSE CODE: MBA 823

CREDIT UNIT: 3

COURSE TITLE: ORGANISATIONAL DESIGN

TIME ALLOWED: 2½HRS

INSTRUCTIONS: 1. Attempt Question One (1) and any other three (3) questions

2. Question 1 carries 25 marks, while the other questions carry 15 marks each.

3. Present all points in coherent and orderly manner

1a. Discuss the various approaches in developing an organizational structure. (15marks)

1b. Compare Lewin’s three step model to managing change to Kotter’s eight-step plan and identify their similarities and where they complement each other. (10marks)

2a. Describe two drivers of change in today’s global organization. (8marks)

2b. Briefly discuss the following communication process

i. Downward communication process in organizations

ii. Upward communication Process in organizations

iii. Lateral communication. (7marks)

3a. Discuss contingency theory and its impacts on the organizational designs. (8marks)

3b. Explain the various keys to implementing successful organizational change. (7marks)

4a. Discuss any five (5) leadership styles and how it affects the organizational climate and performance. (8marks)

4b. Explain Organizational Climate. (7marks)

5. Discuss the role of coordination, control and information system in the management of an Organisation. (15marks)