NATIONAL OPEN UNIVERSITY OF NIGERIA

UNIVERSITY VILLAGE, PLOT 91, CASDASTRAL ZONE, NNAMDI AZIKIWE EXPRESS WAY, JABI, ABUJA.
FACULTY OF MANAGEMENT SCIENCES
JANUARY 2021 EXAMINATION

COURSE CODE: PAD 312

COURSE TITLE: MANAGEMENT OF PUBLIC SERVICE

CREDIT UNITS: 3

TIME ALLOWED: 2 ½ Hrs

INSTRUCTION: 1. Indicate your Matriculation Number clearly 2. Attempt question one (1) and any other THREE (3) questions 3. Question one (1) is compulsory and carries 25marks, while the other questions carry 15 marks each. 4. Present all your points in coherent and orderly Manner

(1) a Briefly explain the term public service. 5 Marks

(b) Unlike today, explain why public service commission was a big factor in the first republic 10 Marks

(C) State the functions of the Nigeria Civil Service 10 Marks

(2) a. State and explain the two factors that accelerated the growth of public enterprises in Nigeria. (6marks)

(b) Identify and explain the forms of public enterprise in Nigeria (9Marks)

(3) State and explain any five of the problems of public enterprises in Sub-Saharan Africa (15marks)

(4) a. Frederick Taylor in his scientific management theory was interested in prosperity both for the employer and for the employee. State the four underlying principles of Scientific Management Theory. 4marks

(b) List and describe the three ways of settling conflict in an organization as espoused by Mary Parker Follett (1868-1933). 11marks

(5) a. Briefly explain the concept of contingency Theory. 5 marks

b. Contingency Theory seems to be more relevant than other classical management theories in this COVID-19 era; why? 10marks