NATIONAL OPEN UNIVERSITY OF NIGERIA

UNIVERSITY VILLAGE, PLOT 91, CASDASTRAL ZONE, NNAMDI AZIKIWE EXPRESS WAY, JABI, ABUJA.
FACULTY OF MANAGEMENT SCIENCES
JANUARY 2021 EXAMINATION

Course Code: PAD 843

Credit Unit: 2

Course Title: E-GOVERNANCE IN THE PUBLIC SECTOR

Time Allowed: 21/2 HOURS

Instructions: 1. Attempt Question 1 and any other two (2) Questions. 2. Question 1 is compulsory and carries 30 marks while the other 2 Questions carry 20 marks each. 3. Present all your points in a coherent and orderly manner.

1aThe United Nations for Public Economics and Public Administration came up with some indices for evaluating E-Service globally. Critically examine five (5) of these indices

1b.Discuss five (5) areas of relevance that also constitute challenges to e-government in Africa

1c. Listfive (5)E-Service benefits.

2. The quest to ensure and enhance effective service through the provision of e-Service has been a major concern of governance in development.

2a.Briefly discuss the concept of E-service 2b. Succinctly examine the use of Information and Communication Technologies (ICT) in the health and education sectors in Nigeria.

2c.Discuss three (3) barriers to E-service development in developing countries.

3a. Discuss the concept of E-governance

3b.Discuss the Roles of ICTs in E- Government

3c. Examinecritically four (4) factors responsible for government ability to use ICT in its operation

4a.Discuss the concept of e-governance.

4b. Examine four (4) types of service delivery in e-governance.

4c. Discuss three (4) domains of e-governance