1. Accurate interpretation of ___ is made easier when non-verbal and verbal communication complements each other.
sound
messages**
language
communication

2. Verbal and non-verbal messages within the same interaction can sometimes send opposing or conflicting ___
sound
communication
signal
messages**

3. Many problems can arise in ___ and the only way to solve these problems is through experience.
written
language
speaking**
symbol

4. __ learn to identify facial expressions, body movements, and body positioning as corresponding with specific feelings and intentions.
people**
individual
human
manager

5. Through speaking we try to eliminate ____, but sometimes this is a very hard thing to do.
system
symbol
misunderstanding**
communication

6. Effective verbal communication involves the use of both speech and writing to transmit a/an_____
information
message**
language
communication

7. Speaking can be looked at in two major areas: ___ and public speaking.
private
inter-personal**
inra-personal
personal

8. Argyle (1988) concluded there are five primary functions of non-verbal bodily behavior in ___ communication.
behavior
emotions
human**
manager

9. Etiquette also plays an important role in an area that has developed in most if not all business __.
development
settings**
communication
model

10. /Repeating/Consist of using _ to the object of discussion
A. Organization
B. People
C. Gestures**
D. Communication


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Animals do not have a ____ form of a language, but use a language to communicate with each another.
ANS: written

Some of the key components of verbal communication are sound, writing, speaking, and ______
ANS: language

The basis of _______ is the interaction between people.
ANS: communication

Vocalization consists of three subsections: characterisers, ______and segregates
ANS: qualifiers X

Various acoustic properties of ___ such as tone, pitch and accent, collectively known as prosody, can all give off non-verbal cues.
ANS: speech

The linguist George L. Trager developed a classification system which consists of the voice set, __, qualities, and vocalisation.
ANS: voice

Characterisers are emotions expressed while speaking, such as laughing, crying, and _____
ANS: yawning X

Paralanguage (sometimes called vocalics) is the study of non-verbal cues of the ____.
ANS: voice

At birth, most people have vocal cords, which produce ____
ANS: sounds

As meaning is assigned to words, language develops, which leads to the _____ of speaking.
ANS: development

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Speech-independent gestures are dependent upon culturally accepted interpretation and have a direct verbal ____________.
translation

Kinesic behaviors include mutual gaze, smiling, facial warmth or pleasantness, childlike ____________ direct body orientation, and the like.
behaviours

In a simple _________, information or content is sent in some from an emisor/ sender/ encoder to a destination/ receiver/ decoder.
model

Encoding is the process of transferring the information you want to communicate into a form that can be sent and correctly _______ at the other end.
decoded

A gesture is a non-vocal bodily __________ intended to express meaning.
movement

Problems with communication can __________ at every stage of the communication process.
pop-up

Between parties, communication includes acts that confer knowledge and experiences, give advice and ____________ and ask questions.
commands

The boundary between ___________ and gesture, or verbal and non-verbal communication, can be hard to identify.
language

_____________ of signals, such as voice sounds, intonations or pitch, gestures or written symbols which communicate thoughts or feelings.
communication

The study of the role of ____________ in non-verbal communication is sometimes referred to as \"oculesics\".
eyes